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One Check, Then Payouts

Is the Vincispin Casino KYC Check Holding Up Your Withdrawal?

The license requires us to confirm who you are, and the review usually finishes within 44 hours.

Start Verification
Malta Gaming AuthorityLicensed MGA/B2C/518/2008, independently audited by eCOGRA and Gaming Laboratories International since 2008
Six Rows

How Long Until the Check Clears?

Six short rows settle who runs the check and how long it takes.

Checking company
Vincispin Casino Ltd.
License
Malta Gaming Authority, MGA/B2C/518/2008
Review window
44 hours
Required at
The latest before the first withdrawal
Questions go to
[email protected]
Minimum age
18+
In the Account Area

How Do You Pass Verification First Time?

Four points where most delays start, and how to avoid each one.

Document Checklist
The account area shows a documents section with the list of what is wanted. Read the whole list before you upload anything, so nothing is missing when the reviewer opens your file.
Clear ID, Perfect Frame
Photo ID goes first and must be in colour, flat and fully in frame, with all four corners inside the border. Glare, cropped edges or a finger over the photo number usually mean a second try.
Cover the Middle Digits
Proof of address should show your name, the address you registered and a date inside the same month as the statement. A card image should show the first six and last four digits only, with the middle covered.
Up to 44 Hours
Reviewers work through the queue and normally need up to 44 hours before the file is closed. Leave the files untouched and wait rather than sending the same papers again, since duplicates slow the queue.
Upload in Progress

Papers the Reviewers Accept

Useful when the documents section shows a rejected item or asks for something again.

Photo ID

ConfirmsYour name, face and date of birth
Copy showsAll four corners, colour, no glare

Proof of address

ConfirmsWhere you actually live
Copy showsName, address and a recent date

Payment card image

ConfirmsThe card is yours to use
Copy showsFirst six, last four digits, middle covered

Resend a Cleaner Copy

Sharp Photo, Quick Pass. Reviewers cannot read a card edge or the fine print of an ID photo, so the whole check stops. Rest the document flat on a dark surface. Fill the frame and wait for the focus.

Name Mismatch on the Bill. A bill under a former surname or a missing middle initial breaks the match against your registration details. Send a bill in your registered full name. Compare spelling before you upload anything.

Is Your ID Out of Date? A licence or bill past its date proves nothing, so the reviewers reject it and the wait restarts. Check the expiry date printed on the document. Order a renewal before the upload.

Why Do I Have to Explain This?

Under licence MGA/B2C/518/2008 from the Malta Gaming Authority, Vincispin Casino must know how a player funds an account, so an AML review is written into the rules. It is a standard step for every licensed operator, never a suggestion of wrongdoing.

Which paper fits depends on how the account is funded and what the reviewer sees.

  • Recent bank statements
  • Payslips from your employer
  • A tax notice of assessment
  • Sale contract for an asset
  • Employer letter confirming salary
Asked Again

When Will Vincispin Casino Ask You?

Four events put an account in the queue, and each one is spelled out with what gets checked.

New Card, Fresh Check
A card or wallet seen for the first time needs an owner: the reviewer checks that the name on it belongs to the account holder.
Asked at Sign-Up
A photo ID proves the holder is 18 or over, and the review may come at registration or at the first deposit.
Large Sum Review
A sum far above the player's usual pattern prompts a source of funds question, since the licence asks the operator to watch for money laundering.
A Payout Without Holds
Every payout starts with a completed check, so the first request is the latest point at which the documents must be in and approved.
Reader Support

Verification Queries Answered Without Jargon

After reading, you will know who runs the check and what to send if something fails.

Which regulator issued the licence and what is the number?+
The Malta Gaming Authority issued the licence behind this casino. Vincispin Casino Ltd. holds MGA/B2C/518/2008 and has operated since 2008. That regulator, not the casino alone, sets the identity checks described here.
Why does the casino ask where my money comes from?+
Source of funds questions are a routine duty attached to the licence, aimed at money laundering. Every licensed operator asks them of some players and none of it implies suspicion of you. The answers simply let the casino confirm that your deposits match a legitimate income.
When must I be verified, and could it happen sooner?+
The check is required at the latest before your first withdrawal, so no payout leaves until it clears. Registration or a first deposit can also trigger a request earlier. You will see the request in your account rather than hear about it after a win.
Can I upload documents from my phone camera?+
Yes, phone photos are accepted and most players use them. Keep all four edges of the document visible, avoid glare from a lamp, and shoot each side separately. Files straight from the camera roll upload faster than screenshots.
What should I do if a document gets refused?+
Read the reason attached to the refusal first, since it names the exact flaw. Retake only that document and send the replacement to [email protected]. One corrected file usually restarts the review within the same window.

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